“Stress is when you wake up screaming and you realise you haven’t fallen asleep yet.” ~ Unknown MANAGING YOUR OWN STRESS The workplace is acknowledged as being the source of most stress for managers. No matter how hard you try, you may not always be able to avoid feeling stressed. However, you could consider the […]
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“Either run the day or the day runs you.” ~ John Rohn Time is one of the most important commodities a manager has. Most managers admit that they don’t have sufficient time to accomplish all they would like to do. While we cannot increase the number of hours in a day, we can save many […]
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Whether you think you can, or you think you can’t – you’re right. ~ Henry Ford. Boosting Morale High staff morale is the lifeblood of any successful organisation because it refers to the cheerfulness, confidence, and achievement motivation of the staff that, in turn, affects the quality of the job performed. Physical Environment Find out […]
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Sadness is but a wall between two gardens ~ Khalil Gibran Breaking the dreaded Bad News Managers need to be able to choose the right moment to convey bad news to a staff member, such as failure to get a promotion or the turning down of a major project proposal. To help your employee deal […]
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The word LISTEN contains the same letters as the word SILENT ~ Alfred Brendel Listening is an active process and it helps build strong personal relationships. L – Look (make eye contact) I – Ignore distractions S – Summarise (give feedback) T – Take notes E – Exercise emotional control N – Attend to non-verbal […]
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The single biggest problem in communication is the illusion that it has taken place ~ George Bernard Shaw Say What? Communication skills have regressed in spite of technological progression. The following points are seen as stumbling blocks to effective communication. Inadequate vocabulary South Africa has eleven official languages, excluding the different dialects of each language. […]
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Successful people are goal orientated and directed ~ Unknown WHAT IS A GOAL? A goal is a statement in writing with a firm date fixed to it describing some change, gain or achievement. From this description, it is clear that the majority of us have many dreams, wishes or fancies but unless these are committed […]
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What is a Virtual Assistant? A Virtual Assistant (“VA”) is an individual who works independently for various clients from a remote location, providing administrative/secretarial tasks virtually by utilising various forms of electronic communication. What is the difference between a PA and a VA? A VA is an independent contractor ans you are not liable for […]
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