‘No matter the situation, never let your emotions overpower your intelligence’ ~ Unknown
Emotional Quotient or EQ for short is a subject not often discussed and yet it is quite detrimental to our daily lives and our interactions in society. It is something we come in contact with, whether at home, in the workplace and with family and friends. It is a different way of being smart. It includes knowing what your feelings are and using those same feelings to make good decisions in life.
EQ is a way of recognising, understanding and choosing how we think, feel and how we act. It helps shape our interactions with others and our understanding of others; it defines how and what we learn. It allows us to set priorities and determines the majority of our daily actions. The penny drops when you realise it’s not always about you.
Still not sure how to enhance or master EQ? Below are a few guidelines you can try out.
This concept is the ability to recognise and understand personal moods, emotions and the effect of them on self and others. Self-awareness depends on your ability to monitor your emotional state and to correctly identify and recognise the emotions being felt. Developing this ability is essential for your self-assessment and the ability to know when to take oneself less seriously
This is the ability to control or redirect disruptive emotional impulses and moods when confronted with a difficult situation. It also involves the ability to halt judgement and delay any actions to allow for the calm thought process. To give you an indication of how far you’ve come with self-regulation, notice the response time. If you are confronted with an angry customer and their response is in a rapid-fire mode then it’s unlikely that they are giving a conscious thought to what is being said to them. People with this trait will demonstrate trustworthiness, integrity, comfort with ambiguity and openness to change.
This skill is about working with and for an inner vision of what is important to you. There is frequently a curiosity and desire for learning and development as well as a drive that goes beyond material rewards such as money or status. There is often a strong desire to achieve and even in the face of failure, optimism remains strong. The downside of this ability is the undue sense of perfection.
Relating with Empathy
Empathy relates to the ability to understand the emotional make-up of ourselves and others and the skill to treat people according to their emotional reactions. This would include a skill in maintaining a relationship with those we come in contact with on a daily basis, ie. Family, friends and fellow workers. In most cases, empathy is less developed in people with an isolated background as well as intensive and competitive training. Empathy often does but does not necessarily imply compassion as it can be used for both good and bad. Sometimes people will hear you better if you speak with a voice of compassion instead of authority. We all long to be understood more than to be lectured.
Social skills are essential for emotional intelligence, especially in the work environment. Leaders put all of the abovementioned skills to use in the managing of relationships and achieving team goals. Having social skills does not merely mean being friendly to others. It involves understanding people, developing and maintaining relationships and motivating others to accomplish objectives. Good leaders must effectively communicate to their respective teams the passion they have for their organisation and the various strategies for collective success.
‘Our emotions need to be as educated as our intellect. It is important to know how to feel, how to respond, and how to let life in so that it can touch you’ ~ Jim Rohn